Hello

Yesterday was the health and safety global conference. It was a visio conference, and we’ve gone through the different questions about safety for colart. We’ve been extremely happy to welcome two guests in this meeting : Jenny JOHANSSON representing the group Linden, and Jean-Michel MEOT sharing his experience on the way toward 0 accidents, inspired by the « World Class Manufacturing » approach.

Each facility, warehouse and entity have been given the opportunity to share their progress, process, and results.

In the next weeks, we will improve and adapt our communication around safety, for everyone to include it in its daily activities, having in mind that safety should not be a priority, it should be a prerequisite.

Happy safe day.

Bonjour

Hier a eu lieu la conférence sur la santé et la sécurité. C’était une visio conférence, et nous avons parcouru les différentes questions sur la sécurité chez colart. Nous avons été extrêmement heureux d’accueillir deux invités à cette réunion : Jenny JOHANSSON représentant le groupe Linden, et Jean-Michel MEOT partageant son expérience sur la voie du 0 accident, inspirée de l’approche « World Class Manufacturing ».

Chaque installation, entrepôt et entité a eu l’opportunité de partager ses progrès, ses processus et ses résultats.

Dans les prochaines semaines, nous allons améliorer et adapter notre communication autour de la sécurité, pour que chacun l’inclue dans ses activités quotidiennes, en gardant à l’esprit que la sécurité ne doit pas être une priorité, elle doit être un prérequis.

Bonne journée en sécurité.

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Hello,

Today I would like to share with you a story of amazing customer service, where the patience, empathy and team work of two of our agents allowed us to go way beyond what can be considered as good customer service.

Few weeks ago we received a complaint from a consumer who confused the label on Artisan Gloss Varnish with the Artist Gloss varnish and mixed the two on a painting.

In an email full of swearing and insults for the company and for the people working for it, the consumer blamed us for the mistakes.

Despite the initial thought of lecturing the consumer about his bad language or challenging his poor view of the products, Ann McCarthy, who dealt with this query, decided to listen and support the best she could.

She reached Mark Cann for some technical advice, who wasn’t sure about how to fix the accident consumer incurred into. However Mark was happy to run few tests in order to find a solution.

Whilst Ann was informing the consumer on what we were doing, Mark working on a solution to solve the issue. This took few days but consumer was happy to wait.

Once we provided the final response with the solution on how fix the mistake, the consumer was extremely pleased with us and apologised for the way he addressed us in the first email.

I personally found outstanding the effort made by the team to solve this issue, the calm in not getting offended by the tones used by this consumer and the willingness to run bespoke tests in order to find a solution.

On this occasion I want to congratulate to Mark and Ann for the amazing job done, but I also want to mention that stories like this are not surprising for me as all our agents do always their best, going above and beyond, to support our consumers and to represent the company the best they can, and I’m very proud of them.

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A timely reminder of the risk from potentially innocent looking emails that contain rather nasty surprises.

Some staff today received the following email that appears to contain a scanned document from a printer:

From: Colart_Xerox <noreply@123festmusik.dk>
Sent: 27 September 2022 08:58
To: Colart Person <colart.person@colart.com>
Subject: Scanned from a Xerox Multifunction Printer, 27:09:22
Importance: High

The attached document is an official guidance sent using a Xerox Multifunction Device
Recipient : colart.person@colart.com

Total Pages: 1
Receive Date : September 27, 2022
Transmit Time: 0.09 sec
Attachment File Type: pdf, Multi-Page

 

The attachment was a webpage that contained a virus that potentially could infect your machine.

The main clue that this is not genuine is that the from address for the email (highlighted in bold) is not a colart email address which should immediately set alarm bells ringing.

If anyone has received one of these and opened the attachment, please contact the service desk who will give your computer a health check to make sure all is well.…

Hello everyone, please find below our new Winsor & Newton banners now live at Alti Farver in Denmark.   A great collaboration of one of our key Fine Art retailer in the Nordics. 

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We are delighted to have been able to connect Cédric Richard, who works in the filling area, with Marc Coley from Snazaroo.

They will start English conversations next Monday so that Cédric does not lose the English he learned when he was in college.

We wish them every success in these exchanges.

Cédric will be the 5th person to enter this system offered by the Colart Academy.

Nous sommes ravis d’avoir pu mettre en lien Cédric Richard, qui travaille à l’atelier conditionnement avec Marc Coley de Snazaroo.

Ils vont débuter dès lundi prochain des ateliers de conversation en anglais pour que Cédric ne perde pas l’anglais appris quand il était scolarisé à la faculté.

Nous leur souhaitons une pleine réussite à ces échanges.

Cédric sera la 5e personne qui entre dans ce dispositif proposé par la Colart Academy.

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