Download PDFClosure of TopDesk on 1st April
Our new Tech Support System, Jira Service Desk has now been in place for over two months, and has seen great results so far:
- 4.9/5 star rating for the service
- 544 tickets were opened in January, 501 in February
- Over 94% of the tickets opened in February were resolved
NEXT STEPS
When we introduced the new system at the beginning of the year, we were still transitioning from our previous tool, TopDesk.
As on 1st April, Jira will be the only tech support system we will be using, meaning that the following will migrate to the new tool:
- M3 enquiries
- Business Intelligence enquiries
- Documation enquiries
- FuturMaster
- Date Warehouse
There will be no access to the previous tool from April, please use the links below to access Jira.
HOW DO I ACCESS?
You can click here to easily access Jira.
You will also have noticed that a shortcut has appeared on your desktop.
TRAINING
The Technology Team has created some training to learn how to use Jira.
- Click here to access the English Course.
- Cliquez ici pour accéder à la formation Jira en ligne et en Français.
Here is a list of questions and answers:
- Click here to read them in English
- Cliquez ici pour les lire en Français
There is also a dedicated Team Site to help and guide you, click here to access.
WANT TO KNOW MORE ABOUT THE TOOL?
Click here to watch a Youtube video about this tool.
ANY QUESTIONS?
Should you have any questions please contact Claudio Toledo or Nitin Dahat.
Si vous avez des questions (en Français) n’hésitez pas à contacter Patrick Ollier.