1.

Use a concise, accurate subject line and keep to one email (thread) per subject.

2.

Respect the difference between “To” and “CC” and don’t abuse the CC field or reply all unnecessarily

3.

Keep your messages respectful, concise and to the point by avoiding slang, emoticons, text-speak, caps or exclamation points to make a point.

4.

Use bold and italics to clarify meaning or draw attention and never get experimental with fonts

5.

Use bullet points, lists, and paragraph breaks to ensure clarity.

 

6.

Be extra wary of your tone and how it may be interpreted understanding that cultures write (and read) differently and never send an emotional or negative email

7.

Always re-read emails and use spell check before sending them.

8.

Compress and/or resize attachments when you can or ideally save attachments in a shared Teams directory.

9.

Know when an email isn’t appropriate and use or invite alternative means of communication especially when an email chain is starting to build.

10.

We trust you to see emails as a tool and not as a means of avoiding speaking to people.