Technology Survey Results 2025

Negative Comments

• “When encountering new problems that are not clearly stated in the procedures, different departments have different procedures. When everyone has different opinions or conflicting viewpoints, the problem-solving speed is slow and there is a lot of internal friction.” (CHINA)​
• “Tickets are closed systematically even if the task is not seen to its completion - especially with EDI issues in existing EDI customers.” (France)​
• “Technology does not involve anymore expert or their stakeholders which know their need.” (France)​
• “Adhoc IT requests for day to day support are always managed well. However I have a couple of ongoing challenges on systems support I need which seem to not get solved or are late. Customer additions to Sell out Data base (software change), Inability to log on easily (Le Mans), a number of projects proposed but not implemented - virtual warehouse, A&P tracker, Gap Analysis Tool, Promotional data in M3 into BI.” (France)​
• “I feel there is sometimes too much of a need to do everything internally, when there are better solutions off the shelf.” (UK)​
• “I feel some of the process are still quite manual process, and technical information should be available for all to easily find and view and extract what information is required by our customers.”​
• “More visibility and clarity.​”
• “There is too much diversity in our technologies, leading to a lack of rationalization. It can result in inefficiencies, as teams may duplicate efforts by using various systems for similar processes. This situation complicates training and can ultimately waste time and increase the likelihood of errors, affecting overall productivity.”​
• “NA WMS needs better flexibility and reporting options. A link to Power BI could be useful for that.” (USA)​

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Positive Comments

• “With what they have available to them the technology function does a great job, yet there are areas of gaps which further investment could aide. Transparency of info - silo's exist in what info is available and who can see what, this restricts individuals ability to fully help in the perform 2030 direction.” (UK)​
• “I haven't had any really negative experiences. Just some frustrating ones.Technology does not involve anymore expert or their stakeholders which know their need.” (France)​
• “The Technology Function demonstrates a good understanding of our business needs and addresses them effectively. However, there is room for improvement in communication and responsiveness to specific challenges.”​
• “Some areas are brilliant, like Technical Support but other areas struggle to deliver, probably because they are under resourced, like BI.” (UK)​
• "For the Le Mans site, we have some good, cutting-edge achievements, but we also have a lot of old systems that penalize the entire supply chain. For me, it's a major challenge for colart to fill these gaps if we want to be a competitive company. I think we've got a good team for this, but we're just lagging behind because we haven't invested enough in terms of human resources in this area in recent years.” (France)​
• “Being able to record operaors time directly in the MES would cut the admin time.”(France) - This currently being done.​
• “Focus more on delivering what's asked instead of compromising given resources."​
• “The Development Team has great potential, and focusing on better communication and aligning their work more closely with business goals would help them deliver even greater value.”

• Cybersecurity​
  • Implement KnowBe4 and enhanced password security measures to better protect Colart against phishing and hacking attempts, reduce the risk of ransomware attacks, and safeguard our intellectual property and personal information.

• Optimised Operations​
  • Streamline and automate business processes across supply chain, finance, and production to reduce manual effort, increase speed, and eliminate inefficiencies.​​

• Enhanced E-commerce
  • Strengthen D2C and B2B platforms (e.g., Shopify, marketplaces) with improved UX, AI product recommendations, and seamless backend integration to drive revenue and customer retention.​​

• Warehouse Management System (WMS)
  • Advance digital warehouse operations with barcode scanning, real-time inventory visibility, and labour optimisation to support scalable global fulfillment.

• AI Integration
  • Implement AI-driven tools to support forecasting, customer insights, and process automation—transforming data into proactive decision-making​.

• Utilise Offshore Resources
  • Leverage offshore technology talent for development, support, and operations to increase delivery capacity, improve cost efficiency, and provide round-the-clock support.​

Technical Operations and Industry Solutions​

• 80% BAU​
• WiFi upgrade Le Mans​
• Window 11 Rollout Le Mans​
• WMS and WCS roll out​
• Security policy ​
• IOT sensors Minehead​
• AGV software upgrade​
• Asset Management ​
• Cybersecurity setup and training​
• DR testing​
• USA sensors and PLC’s​
• STAM

Applications and
Analytics​

• 80% BAU​
• P2P platform for Le Mans ​
• WMS integration​
• One Europe migration​
• M3 MCP’s upgrades​
• New Forecasting tool​
• Extreme rollout ​
• Fabric for Bi ​
• Data lake​
• POS for Charbonnel ​
• Vena​
• MRC & SQL report migration​
• Colart Europe Liquidation ​

Project Squad and Development​

• 50% BAU​
• DTC Accessibility for all brand site​s
• DTC brand rollouts​
• Ongoing workflows builds​
• STAM, include weighing machine (Minehead) ​
• STAM changes for WMS​
• The Bank redevelopment
• Regulatory (Nexus)​
• Product Data Platform ​