Behaviours That Define Quality

  1. Attention to detail and thoroughness
  2. Delivering on commitments
  3. Performance
  4. Customer focus and feedback
  5. Integrity and ethical behaviour

Behaviours Not Defining Quality

  1. Lack of attention to detail and effort
  2. Failure to meet standards
  3. Accepting mediocrity and complacency
  4. Poor communication and responsiveness
  5. Isolation and selfishness