{"id":19121,"date":"2021-04-15T14:19:56","date_gmt":"2021-04-15T14:19:56","guid":{"rendered":"https:\/\/intranet-old.colart.com\/en\/?page_id=19121"},"modified":"2021-05-28T17:36:45","modified_gmt":"2021-05-28T17:36:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/intranet-old.colart.com\/en\/locations\/london-hub\/faq\/","title":{"rendered":"London Hub – FAQ"},"content":{"rendered":"
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London Hub<\/span><\/h1>\n\t\t\t\t\t\t

Frequently Asked Questions<\/span><\/h2>\n\t\t\t\t\t\t <\/div>\n <\/div>\n<\/section>\n<\/div><\/div><\/div>
\n Moving Out<\/span>\n <\/span>\n<\/section><\/div>
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What if I want to pack items into larger boxes for storage to Kidderminster?<\/span><\/h5>\n <\/div>\n
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You should not pack items into larger boxes as they may become too heavy to lift. Please use the boxes in reception to pack these items.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Where do I store boxes that are packed and labelled for move to Kidderminster?<\/span><\/h5>\n <\/div>\n
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3rd floor \u2013 against the wall behind Shopper Marketing
\n4th floor \u2013 outside of the Liquitex room
\n5th floor \u2013 outside of lift area against the cupboards<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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What do I do with items for my designated cupboard which will be taken to the London Hub?<\/span><\/h5>\n <\/div>\n
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Please box these up and place on top of the empty cupboard you will take. Please clearly label for London Hub and with your Department\/ Line Manager name.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Once I’ve packed up my personal box, where do I leave it?<\/span><\/h5>\n <\/div>\n
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3rd floor \u2013 against the wall behind Shopper Marketing
\n4th floor \u2013 outside of the Liquitex room
\n5th floor \u2013 outside of lift area against the cupboards<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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How do I dispose of confidential waste?<\/span><\/h5>\n <\/div>\n
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Spare confidential waste bags are available next to the boxes next to reception on the ground floor (if you need additional ones please contact HR). One filled please move to the ground floor and place in the right hand corner of the gallery area.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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When is the deadline for packing boxes?<\/span><\/h5>\n <\/div>\n
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31 May. All individual boxes should be packed up by the end of May,<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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What trolleys are available to move items from the Level 3 storage area to the ground floor?<\/span><\/h5>\n <\/div>\n
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There are two trolleys located on Level 3 and one trolley located on Level 6<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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If teams are booking time to sort out storage on level 3, is there a booking facility to block out this space to avoid double-up activity within the storage area? And ensure we maintain correct social distancing.<\/span><\/h5>\n <\/div>\n
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Yes. Please book Level 6 boardroom – the WN Room via the Hot Desking tool if you want to block dedicated time for you and team to clear out items from Level 3 Storage Room.<\/p>\n

Unfortunately we cannot currently create “Level 3 storage room” as a space in the current hot desking tool. <\/p>\n

The WN Boardroom on Level 6 is not to be used with the exception of WN Masterclass filming.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Who is responsible for clearing out items in the Studio Room on Level 3?<\/span><\/h5>\n <\/div>\n
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Cris Cosgrove will Project Lead this and she will be looking for volunteers to help support her!<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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What do we do with technical or electrical equipment that we want to throw out.<\/span><\/h5>\n <\/div>\n
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Do not dispose of any electrical or technical equipment. Please take these items to the 5th floor Service Desk area where there will be a dedicated space for tech\/electrical storage.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Aside from the bins in the outside waste room, is there an option to have one cubic metre bins in the Griffin Gallery area?<\/span><\/h5>\n <\/div>\n
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Harsa is finding out information from the cleaning company whether this is possible. We will get back to you on this. As a reminder general waste can still be disposed of via the main central waste bins. The key is to the waste storage room is located in the reception back room, left hand side upon entering.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div> <\/div>\n <\/div>\n <\/div><\/div><\/div>

\n Facilities & Operations<\/span>\n <\/span>\n<\/section><\/div>
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Points of contact at Huckletree? Who is who?<\/span><\/h5>\n <\/div>\n
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Ben – Property Director<\/p>\n

Leo Medley – General Manager<\/p>\n

Red Kelly\u00a0 – Operations Manager<\/p>\n

Avee<\/strong> is our memberships manager and will deliver your onboarding programme. She will be a key point of contact for events, team changes and administration behind your membership throughout your tenure.<\/p>\n

Red<\/strong> is our operations manager and he will lead the move into the space at a hub level. He will ensure the facility is as you would like it and forge a path for a seamless move. He knows the White City Place building management really well and will be responsible for keeping the facility in check at all times.<\/p>\n

Mairi <\/strong>is our front of house manager. She will be on the front desk and is the physical first port of call for all of our members.<\/p>\n

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How can someone access a locker in the shower room?<\/span><\/h5>\n <\/div>\n
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Lockers in the shower room in the basement can be arranged by our front of house who will coordinate with the mediaworks building to check availability.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Is there a booking system\/access card for the car parking space?<\/span><\/h5>\n <\/div>\n
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We\u00a0 have 1 parking space which will be managed internally and booked through the landlord portal system.\u00a0 We will advise how parking requests will be managed closer to our moving date.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Who is the contact for any health and safety issues?<\/span><\/h5>\n <\/div>\n
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That would be Red,\u00a0 Operations Manager at Huckletree red@huckletree.com<\/span><\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Who is the go to person for any cleaning\/ maintenance issues?<\/span><\/h5>\n <\/div>\n
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That would be Red, our Operations Manager. You can also report any issues and raise a ticket through your members dashboard which Red will pick up.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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How does someone access the bicycle storage?<\/span><\/h5>\n <\/div>\n
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All team members have access on their membership card to the bike storage area. We\u2019d encourage the team to cycle into work and there are showers next to the bicycle storage.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Do you have a manual or guide available for new tenants?<\/span><\/h5>\n <\/div>\n
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We have a building handbook which we share with team admins of the organisations in our spaces and all new team members must go through our onboarding process in their first month.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Will we have to wear face masks inside the London Hub?<\/span><\/h5>\n <\/div>\n
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Face masks will need to be worn when you are not sitting at your desk or sitting in a meeting area.\u00a0 So wear them when you are walking about, as you currently would do in any internal space.\u00a0 This, of course, is subject to government guidelines which will always take precedence.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Are the London Hub and\/or Elephant Space dog-friendly?<\/span><\/h5>\n <\/div>\n
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This is yet to be determined.<\/p>\n

There is a Jack Russell called “Prince” who is at reception some days and other businesses bring in their dogs.\u00a0 They are situated on the other side of the walk way and therefore separate from us.<\/p>\n

We do need to consider all people e.g. those with allergies etc. and remember we will be working within a confined working space.<\/p>\n

The topic is definitely on the agenda however yet to be clearly defined.\u00a0 We’ll let you know!<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Will we need a security pass to access the new site?<\/span><\/h5>\n <\/div>\n
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Every team member recorded in the Huckletree system will be given an access card on the day of their arrival from reception.\u00a0 The London Hub project team are coordinating people lists to ensure this happens seamlessly<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Will post be forwarded to the new site and what are the mail facilities at Huckletree?<\/span><\/h5>\n <\/div>\n
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All post is received through the post room at Westworks building opposite London Hub.\u00a0 It is brought over to our reception everyday. Huckletree front of house will then scan & record the member\u2019s post on our internal system (Nexudus) which will ping an email to come and collect from reception. If you need the post ASAP it can be collected from the Westworks post room. Couriers are managed and arranged by members directly but you can leave your parcel at our reception for the courier to collect.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Will there be a monitor, keyboard, and mouse at each workstation at the new London Hub? Will some workstations have 2 monitors for those individuals that need 2 screens to perform their job effectively?<\/span><\/h5>\n <\/div>\n
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You will most certainly have your own monitor and keyboard for your personal use. And, it is most likely there will be some monitor options.
\nThe Project Hub team are in the process of determining what this will look like in the new space. We are currently in the “design phase” for the new space. We will be able to update you with specific information next month (June) once we understand the design outcomes.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Will the workstations in the London Hub be available to book in advance to avoid showing up to the office and finding there is no space available to sit with other Colart colleagues?<\/span><\/h5>\n <\/div>\n
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As per communications, the hot desking tool is already in place. We will be using the same hot desking tool to advance book a desk at the London Hub.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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What happens if I want to book space outside the London Hub dedicated area?<\/span><\/h5>\n <\/div>\n
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Should we have more of the team in on a particular day, we are able to use unallocated space in the shared space on the other side of the main hall way. Desks with an orange lamp are already allocated and cannot be used. Check in with Reception in the first instance and collect a “flag” which you will place on your desk. This is so the cleaner knows to clean your desk after you have finished using it.<\/p>\n

If you would like to book a meeting room outside of our private space or if you would like to work from another Huckletree location for one day, please contact HR so that we can make arrangements.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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What is the Huckletree WIFI access code?<\/span><\/h5>\n <\/div>\n
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NETWORK: Huckletree Code: HywT46J8ALR7<\/p>\n <\/div>\n <\/div>\n<\/article><\/div> <\/div>\n <\/div>\n <\/div><\/div><\/div>

\n Hot Desking<\/span>\n <\/span>\n<\/section><\/div>
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\n Community Space<\/span>\n <\/span>\n<\/section><\/div>
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\n Colart Space<\/span>\n <\/span>\n<\/section><\/div>
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Who tops up coffee\/ drinks<\/span><\/h5>\n <\/div>\n
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Huckletree and generally the cleaner<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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How does the receptionist notify Colart of any visitors \u2013 email?<\/span><\/h5>\n <\/div>\n
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We\u00a0 must book external visitors through our member dashboard prior to the visitor coming into the space so that Huckletree reception can expect any visitors that day and for covid safety. When visitors are booked in on the system, the visitor will receive an email prior to their arrival\u00a0 It will include a code so that when they arrive at our reception they can key this code in and check in quickly.<\/p>\n

They will also agree to our T&C’s for covid safety.<\/p>\n

Once visitors sign in at reception on our ipad, they will search for the Colart member name they are here to see and then once confirmed, that Colart team member will receive an email to say that their visitor has arrived at our reception for you to meet and collect.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Who produces the access control cards?<\/span><\/h5>\n <\/div>\n
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Our front of house. Every team member recorded in our system will be given an access card on the day of their arrival from reception.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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How do we book meeting rooms? What is the process?<\/span><\/h5>\n <\/div>\n
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All meeting rooms outside the London Hub space but within Huckletree need to be booked via our member’s dashboard.\u00a0 There will be a central point of contact managing this and we will advise on this nearer to the moving date.<\/p>\n

Please note meeting room credits included in your membership is shared between the team so if a team member books a meeting room using these credits then the amount is deducted on everyone’s dashboard.\u00a0 Hence why we are managing this internally through one central point of contact.<\/p>\n

We have three meeting rooms in London Hub are exclusive to Colart and can be booked through the hot-desking kiosk<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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At what times are the offices cleaned?<\/span><\/h5>\n <\/div>\n
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We have a cleaner throughout the day from 10 till 4 (she really is fab) and night cleaners from 6 – 9 at the moment, this will be reviewed as we see more members coming back.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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Do we need to supply and wash our own tea towels for the kitchen area?<\/span><\/h5>\n <\/div>\n
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We don\u2019t supply tea towels, but we do have paper towels, milk, various teas and keep your filter coffee machine topped up daily. Our cleaning team will also monitor the dishwasher and keep everything tidy for you.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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How do you navigate to this FAQ from the intranet main page?<\/span><\/h5>\n <\/div>\n
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We will be launching a specific London Hub page and the FAQ page will be included in this page. Comms on this will be coming out by Monday 17th May. In the meantime, the URL link is: https:\/\/intranet-old.colart.com\/en\/business\/locations\/london-hub\/<\/p>\n <\/div>\n <\/div>\n<\/article><\/div>

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What is happening with the existing office furniture? Will there be an opportunity for Colart employees to purchase at a discounted rate?<\/span><\/h5>\n <\/div>\n
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We are currently in the design process for our new space, London Hub. Potentially we may use some existing furniture in the new space, depending on design outcomes. Some furniture may be re-distributed to other UK sites. We will then determine what is left and what we will do with what is left. There will be communications every step of the way and offering up furniture to Colart employees has been a consideration. Watch out for future comms on this and thanks for your patience.<\/p>\n <\/div>\n <\/div>\n<\/article><\/div> <\/div>\n <\/div>\n <\/div><\/div><\/div>

\n Sustainability at London Hub<\/span>\n <\/span>\n<\/section><\/div>
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